Shipping Policy

Last Updated: August 26, 2026

At Vellorique, operated by GOLAWSY LLC, we are committed to providing a reliable and transparent shipping experience for our customers.

We currently offer shipping to customers in many countries worldwide, subject to product availability, carrier availability, and applicable laws and regulations.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high order volume, promotional events, holidays, or circumstances beyond our reasonable control, processing may take additional time. If a significant delay occurs, we will make reasonable efforts to notify affected customers.

Estimated Delivery Times

After an order has been processed and shipped, estimated delivery times are:

• Europe: approximately 3–10 business days

• United States and Canada: approximately 5–14 business days

• Other international destinations: approximately 5–14 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, public holidays, local delivery services, and other circumstances outside our reasonable control.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation by email.

Where tracking is available, the confirmation will include the relevant tracking information.

Please note that tracking information may take some time to become active after the package has been accepted by the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at:

info@vellorique.co

We will make reasonable efforts to correct an address before the order is shipped. Once an order has been dispatched, we may not be able to change the delivery address.

Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Vellorique does not control customs authorities and cannot guarantee that an order will not be subject to additional customs charges or customs-related delays.

Customers are responsible for ensuring that products ordered from Vellorique may legally be imported into their destination country.

Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at info@vellorique.co.

We will review the shipment information and, where appropriate, work with the relevant shipping carrier to investigate the situation.

Delivery delays caused by customs, carriers, weather, holidays, or other circumstances outside our reasonable control may require additional time.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us at info@vellorique.co.

Please include your order number and, where appropriate, photographs showing the condition of the package and product.

We will review the issue and provide an appropriate resolution in accordance with our Refund & Return Policy and applicable consumer protection laws.

Shipping Restrictions

We reserve the right to restrict or cancel shipments to destinations where delivery is unavailable, prohibited, or impractical due to applicable laws, regulations, carrier restrictions, or other legitimate circumstances.

If an order cannot be shipped for such a reason, we will contact the customer and provide an appropriate resolution.

Contact Information

Vellorique
Operated by GOLAWSY LLC
6192 Coastal Hwy
Lewes, DE 19958
United States

Email: info@vellorique.co