Refund & Return Policy

Last Updated: August 26, 2026

At Vellorique, operated by GOLAWSY LLC, customer satisfaction is important to us.

This Refund & Return Policy explains the procedures for returns, refunds, cancellations, damaged products, defective products, and incorrect orders.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply under the laws of your country or region.

Return Requests

If you would like to return an eligible product, please contact us at:

info@vellorique.co

Please include:

• Your order number

• Your name

• The product you wish to return

• The reason for the return, where applicable

We will review your request and provide the applicable return instructions.

Please do not send products back to an address other than the return address provided by our customer service team.

European Economic Area Customers

If you are a consumer located in the European Economic Area, you may have a statutory right to withdraw from certain online purchases within 14 days of receiving the goods, subject to applicable legal exceptions.

Where the statutory right of withdrawal applies, you may exercise this right within the applicable legal period without providing a reason.

This statutory right is subject to the conditions and exceptions established by applicable law.

Nothing in this policy restricts mandatory statutory consumer rights.

Condition of Returned Products

Unless otherwise required by applicable law, products should be returned in reasonable condition and should not have been used or handled beyond what is necessary to establish their nature, characteristics, and functioning.

Where permitted by applicable law, a deduction may be made for diminished value resulting from handling beyond what is reasonably necessary.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from the product you ordered, please contact us at info@vellorique.co.

Please provide your order number and photographs or other relevant information when requested.

We will review the matter and, where required by applicable law, provide an appropriate remedy, which may include a replacement, repair, refund, or other legally applicable solution.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the outcome.

If a refund is approved, it will generally be issued to the original payment method used to make the purchase.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Return Shipping Costs

If a return is required because a product was defective, damaged, incorrect, or otherwise covered by a legal remedy, return shipping costs will be handled in accordance with applicable law and the circumstances of the order.

For voluntary returns, where applicable, return shipping costs will be handled according to the applicable return terms and consumer protection laws.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

info@vellorique.co

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

If an order has already been shipped, the applicable return procedure may apply.

Non-Receipt of an Order

If you believe your order has not been delivered, please contact us at info@vellorique.co.

We will review the available tracking information and, where appropriate, work with the relevant shipping carrier to investigate the shipment.

Refund Exceptions

Certain products may be subject to specific return restrictions where permitted by applicable law, including products that cannot reasonably be returned due to their nature or condition.

Any applicable restrictions will be communicated in the relevant product information or at the time of purchase.

Contact Information

Vellorique
Operated by GOLAWSY LLC
6192 Coastal Hwy
Lewes, DE 19958
United States

Email: info@vellorique.co